Patient evaluation of care within a multidisciplinary breast care center

Qual Manag Health Care. 1995 Spring;3(3):1-15. doi: 10.1097/00019514-199503030-00001.

Abstract

To understand patient perceptions of multidisciplinary medical care, a survey instrument was developed to poll 1,023 consecutive visitors to the University of Michigan Breast Care Center (BCC). Factors influencing patient satisfaction included staff concern for patients, one-stop shopping, medical thoroughness, and length of waiting in the reception area (negative correlation). These factors are well addressed by a multidisciplinary approach to medical care. Similar models of multidisciplinary care can probably be implemented at other institutions and in other clinical settings.

MeSH terms

  • Adult
  • Breast Neoplasms* / diagnosis
  • Breast Neoplasms* / epidemiology
  • Breast Neoplasms* / therapy
  • Cancer Care Facilities / standards*
  • Female
  • Humans
  • Michigan / epidemiology
  • Middle Aged
  • Models, Organizational
  • Patient Satisfaction / statistics & numerical data*
  • Patient-Centered Care / standards*
  • Program Evaluation
  • Regression Analysis
  • Surveys and Questionnaires
  • Women's Health Services / standards