Abstract
We aimed to improve the quality of family planning and reproductive health services in a family planning centre though implementation of a quality improvement programme. Clients were surveyed to identify quality-related problems. Health care teams then analysed the causes of the problems, developed solutions for 3 selected ones and established a quality assurance framework. The selected issues were: long waiting time at the centre; insufficient integration of family planning and reproductive health services; and lack of a holistic approach. The final phase was aimed at testing and implementing corrective measures.
Publication types
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Research Support, Non-U.S. Gov't
MeSH terms
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Adult
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Ambulatory Care Facilities / organization & administration*
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Continuity of Patient Care
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Holistic Health
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Humans
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Mass Screening
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Middle Aged
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Models, Organizational
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Needs Assessment
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Patient Education as Topic
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Patient Satisfaction / statistics & numerical data*
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Pilot Projects
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Planning Techniques
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Problem Solving
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Program Development / methods*
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Quality Assurance, Health Care / organization & administration*
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Referral and Consultation
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Sex Education
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Surveys and Questionnaires
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Time Factors
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Total Quality Management / organization & administration*
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Tunisia
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Women / education
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Women / psychology*