Handover process: how to improve quality and safety through an ergonomic solution

Work. 2012:41 Suppl 1:2941-5. doi: 10.3233/WOR-2012-0660-2941.

Abstract

Patient safety practices for enhancing the quality and safety of handover are context sensitive interventions. In this article we explore the use of cultural probes as a qualitative technique with a twofold objective: eliciting implicit activity pattern and tools that may constitute resources for the design of effective handover solutions and prompting health care practitioners' participation and involvement.

MeSH terms

  • Communication
  • Ergonomics*
  • Humans
  • Patient Handoff / organization & administration*
  • Patient Safety*
  • Quality Improvement*
  • Task Performance and Analysis*