Hardwiring improvement to achieve exceptional outcomes: Staff as leaders driving performance

Jody L Tone; Anna Salonga; Jocelyn Bennett; Lynne Strathern

doi:10.1177/0840470414562639

Hardwiring improvement to achieve exceptional outcomes: Staff as leaders driving performance

Healthc Manage Forum. 2015 Mar;28(2):82-85. doi: 10.1177/0840470414562639. Epub 2015 Feb 2.

Authors

Jody L Tone¹, Anna Salonga¹, Jocelyn Bennett², Lynne Strathern³

Affiliations

¹ General Internal Medicine, Mount Sinai Hospital, Toronto, Ontario, Canada.
² Department of Quality, Patient Safety and Enterprise Risk at St. Joseph's Health Centre, Urgent and Critical Care, Mount Sinai Hospital, Toronto, Ontario, Canada. jbennett@mtsinai.on.ca.
³ St. Joseph's Health Centre, Toronto, Ontario, Canada.

PMID: 25838580
DOI: 10.1177/0840470414562639

Abstract

This article will discuss the experiences of two organizations who have driven process improvement through frontline ownership using the National Health Services' Releasing Time to Care (RTC) program. Through the implementation of RTC, frontline staff learn how to gather information from colleagues, stakeholders, and literature to design potential improvements.

Publication types

Review