Whose data is it anyway? Patient experience and service improvement

J Health Serv Res Policy. 2020 Jul;25(3):139-141. doi: 10.1177/1355819620921423.

Authors

Glenn Robert¹, Sara Donetto²

Affiliations

¹ Professor of Health care Quality & Innovation, Florence Nightingale Faculty of Nursing, Midwifery & Palliative Care, King's College London, UK.
² Lecturer, Florence Nightingale Faculty of Nursing, Midwifery & Palliative Care, King's College London, UK.

No abstract available

Publication types

Editorial

MeSH terms

Attitude of Health Personnel*
Benchmarking / methods
England
Humans
Patient Satisfaction / statistics & numerical data*
Patient-Centered Care / organization & administration*
Patient-Centered Care / standards
Quality Improvement / organization & administration*
Quality Improvement / standards
State Medicine / organization & administration
Work Engagement