Association Between Antibiotic Receipt and Provider Rating Within a National Telemedicine Practice

Greeshmasree Kambam; Shiva Salehian; Cindy M Liu; Nina Kleinschmidt; Kristin Dean; Vibin Roy; Jaclyn Marshall; Rana F Hamdy

doi:10.1093/ofid/ofae310

Association Between Antibiotic Receipt and Provider Rating Within a National Telemedicine Practice

Open Forum Infect Dis. 2024 Jun 3;11(7):ofae310. doi: 10.1093/ofid/ofae310. eCollection 2024 Jul.

Authors

Greeshmasree Kambam¹, Shiva Salehian², Cindy M Liu^{3

4}, Nina Kleinschmidt⁵, Kristin Dean⁵, Vibin Roy⁵, Jaclyn Marshall⁵, Rana F Hamdy^{3

4

6}

Affiliations

¹ Department of Epidemiology, George Washington Milken Institute of Public Health, Washington, DC, USA.
² Department of Health Policy, Virginia Commonwealth University, School of Medicine, Richmond, Virginia, USA.
³ Division of Infectious Diseases, Children's National Hospital, Washington DC, USA.
⁴ Antibiotic Resistance Action Center, Department of Environmental and Occupational Health, George Washington Milken Institute of Public Health, Washington, DC, USA.
⁵ Department of Clinical Care and Research, Included Health, San Francisco, California, USA.
⁶ Department of Pediatrics, George Washington University, School of Medicine and Health Sciences, Washington, DC, USA.

Abstract

This retrospective cohort study estimated the association between prescription receipt and provider 5-star rating for adult visits with upper respiratory infections in a national telemedicine practice with active antibiotic stewardship initiatives. The odds of a 5-star rating were higher for visits with an antibiotic or nonantibiotic prescription and longer visits.

Keywords: antibiotic prescriptions; antibiotic stewardship; patient satisfaction; provider ratings; telemedicine; upper respiratory illnesses.