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Banaszak-Holl J, Castle NG, Lin M, Spreitzer G.Banaszak-Holl J, et al.Health Care Manage Rev. 2013 Oct-Dec;38(4):295-305. doi: 10.1097/HMR.0b013e3182678fb0.Health Care Manage Rev. 2013.PMID: 22936002Free PMC article.